The power of a 7 year warranty
 
The Power of a DakTech® Warranty.
                                                                                                                                                                        Desktops and Servers: 7 Years

DakTech® offers an industry-best 7 year warranty on ALL DakTech® and PlaidStor desktop computers & servers. DakTech® warrants that all components within the computer as well as the mouse and keyboard, will be free from defects in materials along with the workmanship, for a period of 7 years. DakTech® will repair or replace the parts that are covered under this limited warranty. Our 7 year warranty covers both parts and labor. DakTech's® 7 year warranty includes paying for shipping of parts to and from your location. Replacement parts are warranted against defects in materials and workmanship for one (1) year from the date of shipment by DakTech® or until the expiration date of the original 7 year limited warranty, whichever is longer. 


PlaidBook® & PlaidMate® Laptops: 3 Year Product

PlaidBook® notebooks are guaranteed under warranty for 3 years from date of purchase. (the notebook battery is covered for 1 year). This warranty covers the PlaidBook® under normal usage. The warranty covers both parts and labor. DakTech® warrants that all components within the laptop, will be free from defects in materials along with the workmanship for a period of 3 years. DakTech® will repair or replace the parts that are covered under this limited warranty. Our 3 year laptop warranty covers both parts and labor. DakTech's® 3 year warranty includes paying for shipping of parts to and from your location. Replacement parts are warranted against defects in materials and workmanship for one (1) year from the date of shipment by DakTech® or until the expiration date of the original 3 year limited warranty, whichever is longer.  

PlaidBook® & PlaidMate® Laptops: 3 Year Accidental
We created quite a stir in the industry when we took the bold move of offering a 3 year "Accidental Protection Plan" as a STANDARD feature on all of our PlaidBook® laptops and PlaidMate® netbooks.  Whether you end up buying from us or not, we strongly recommend that you include this feature on any RFP's.    

Situations covered by the DakTech® Accidental Protection Plan:

* Liquid spilled on or in unit   

* Drops, falls, and other collisions

* Electrical surge

* Damage or broken LCD due to a drop or fall     

* Accidental breakage (multiple pieces)     

* Note: PlaidMate & PlaidLet - One (1) repair or replacement for accidental damage per warranty period.

* Note: Qualifying PlaidBooks - One (1) repair or replacement for accidental damage per rolling 12 month period.


Situations NOT covered by the DakTech® Accidental Protection Plan:

*Damage in a fire

*Intentional damage              

*Theft

*Normal wear (does not affect system performance)     

 

How to make a claim against our Accidental Protection Plan:

Step1: Note the product serial number on the bottom of your system.

(Prior to any DakTech® PlaidBook® Protection Plan or repair, please backup your hard drive data to avoid data loss)

Step2: Call DakTech® at 1 800 325-3238 or email us at techsupport@daktech.com.

Step3: Return the unit to DakTech® per the instructions/paperwork provided by DakTech®.

 

Additional Information

DakTech® warranties do not cover damages resulting from alterations, assembly, negligence, accidents, misuse, abuse, improper power source, improper operating environment, or repairs and services rendered by anyone other than a service representative authorized by DakTech® Inc., or perils such as war, fire, theft, water or vandalism.


Items not in DakTech’s® inventory at the time of the sale but has been special ordered for the convenience of the customer may not be returned. Customers will be advised of this prior to shipment. Opened software will not be accepted for return.


Manufacturer' s warranties will apply to any 3rd party systems, appliances or parts that are non DakTech, PlaidBook, PlaidMate, PlaidLet or PlaidStor branded systems. 


These warranties are valid only within the United States and apply only to merchandise which is new and in original, unopened packaging on the date of purchase. 

DakTech® Inc., reserves the right to substitute functionally equivalent new or serviceable used parts. DakTech's® responsibility is limited to repair, replacement, credit or refund, any of which may be selected by DakTech® at its sole discretion.

 

If you have purchased on-site service from a DakTech® authorized third party provider, such service will be provided for a period of one (1) year from the date of invoice or for such other period(s) as provided in your on-site service contract with the third party.